Return and Refund Policy

At Indra Emporio, we are committed to providing top-quality products and ensuring your satisfaction. All our products are of 12A quality, and we take great care to deliver them in perfect condition. However, we understand that there may be rare instances where a return or replacement is necessary. Please review our return and refund policy below:

Conditions for Returns

• We accept returns only if the product is damaged or not delivered as promised.

• To claim a return, it is mandatory to provide an unboxing video clearly showing the issue.

• Any damage or discrepancy must be reported to us within 24 hours of receiving the product.

Replacement Policy

• We offer easy replacements for all products.

• The shipping cost for replacements will be borne by the customer.

Refunds

• Refunds will only be processed if the return claim is valid and approved after reviewing the unboxing video and product condition.

• Once approved, refunds will be credited back to your original payment method within a specified timeframe.

How to Initiate a Return or Replacement

• If you meet the conditions mentioned above, please contact our customer support team with your order details and unboxing video to start the process.

Thank you for shopping with Indra Emporio! We aim to provide a seamless and satisfying shopping experience.